Return and Exchange Policy

At Nesta Store, we strive to provide the best shopping experience for our customers. If you wish to return or exchange a product, please review the following policy:

Return and Exchange Period

You may request a return or exchange of the product within 14 days of the date of receipt, provided that the return conditions outlined below are met.

Return Conditions

To accept a return or exchange request, the following conditions must be met:

  • The product must be in its original condition, without use or damage.
  • The product must be in its original packaging, including all accessories.
  • Provide the order number or purchase invoice.
  • The product must not be among the items excluded from return.

Nesta Store reserves the right to refuse a return request if the product is found to have been used, damaged, or is no longer in its original condition.

Non-returnable products

The following products cannot be returned or exchanged unless there is a manufacturing defect or an error in the order:

  • underwear.
  • Swimwear.
  • Products that have been opened or used.
  • Products manufactured or customized according to the customer’s request.

Damaged or incorrect products

If you receive a damaged product or one that does not match your order, please contact customer service within 48 hours of receipt and provide clear photos of the product. Your request will be reviewed, and the product will be replaced or the amount refunded, depending on the situation.

Steps to Request a Return

To complete the return process:

  1. Contacting customer service.
  2. Provide us with the order number and the reason for the return.
  3. You will be provided with instructions for returning the product.
  4. The return or exchange request will be approved after the product is received and inspected.

Refund

After the product is received, inspected, and the return request is approved, the refund is issued using the same payment method used for the purchase.

The refund process may take 5 to 14 business days, depending on the bank or payment service provider.

Shipping fees

  • Shipping fees are non-refundable in the event of a return due to a change of mind.
  • Shipping fees are fully refunded if the reason for the return is a product defect or the delivery of an item that does not match the order.

substitution

If you wish to exchange a product, the current product must first be returned in accordance with the return policy; a new order is then placed for the replacement product, subject to availability.

Cancel Order

The order can be cancelled before shipment without any fees.

However, if the order has already been shipped, cancellation is subject to the return and refund policy outlined above.

Important Notes

  • Any gift or free product obtained as part of a promotional offer must be returned along with the primary product when requesting a refund.
  • Nesta Store reserves the right to modify the return and exchange policy at any time, and such modifications become effective immediately upon being posted on the website.
  • This policy is subject to the regulations and laws in force in the country where the Nesta store operates.

Contact Us

For inquiries or return and exchange requests, please contact the customer service team via the “Contact Us” page or through Nesta Store’s official communication channels.